Privacy Policy

Who we are

This privacy policy applies to JG Hubs Ltd, a company registered in England and Wales under company number 15140693. In this policy, "we", "us", and "our" refer to JG Hubs Ltd.

What information we collect

We may collect and process the following personal data about you:

• Contact information — your name, email address, telephone number, and organisation name when you submit an enquiry through our website contact form.
• Correspondence — records of any communications you send to us, including emails and form submissions.
• Technical data — your IP address, browser type, operating system, and pages visited, collected automatically when you visit our website via standard server logs and analytics tools.

We do not collect sensitive personal data (such as health information, financial data, or government identifiers) through our website.

How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services or information you have requested.
• To manage our relationship with you, including any ongoing business engagement.
• To improve our website and the services we offer.
• To comply with legal obligations that apply to us.

We will not use your personal data for marketing purposes without your explicit consent.

Our lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Legitimate interests — responding to business enquiries and managing client relationships is necessary for the operation of our business.
• Contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
• Legal obligation — where processing is required to comply with a legal obligation.
• Consent — where you have given clear consent for us to process your data for a specific purpose.

How we share your information

We do not sell, rent, or trade your personal data to third parties.

We may share your information with:

• Service providers who assist us in operating our website and business (such as hosting and analytics providers), who are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Professional advisers such as lawyers or accountants, where necessary.
• Regulatory or law enforcement authorities, where we are legally required to do so.

Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to two years. Data relating to active client relationships is retained for the duration of the relationship and for a reasonable period thereafter for legal and accounting purposes.

Cookies and tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience and to collect anonymous analytics data. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the site.

We do not currently use advertising or tracking cookies from third-party advertising networks.

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can request your data in a structured, commonly used format.
• Right to object — you can object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details above. We will respond within one month of receiving your request.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies separately.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.